Requestreturn
Requestreturn
Would you like to make a return?
📩 Help us process your request by filling out the form below, we promise to respond to you within 24 hours (on working days)
Return conditions in case of request for exchange or refund
📆 Deadline : You have 14 days from receipt of your order to make a return.
📦 Product Condition : The returned item must be undamaged, unwashed and in its original packaging .
🚚 Return costs : Returns, whether they concern an order shipped to mainland France or outside mainland France , are the responsibility of the customer .
📌 Important : Remember to include your order reference in the package to facilitate processing.
Tips for a safe return
✔️ We recommend choosing a shipping method with a tracking number . Without tracking, we will not accept any claims in case of loss of the package.
✔️ For faster processing, please also report your return by email to hello@mezameparis.com .
What happens after I receive my return?
📩 Upon receipt of your package , we will send you a confirmation email and proceed with the exchange or refund according to your choice.
