Your questions
FREE CARRY TOTE WITH EVERY LIFE MAT ORDER
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Collect points with every purchase ✨
For every euro spent, you earn points,1 euro = 1 point added 7 days after your order, to your balance. These points can be exchanged for rewards.
Complete missions to earn bonus points ⭐️
To earn extra points, complete missions!
💡 Note that some missions require our verification and may therefore ask
a little patience for validation.
Redeem your points for rewards 🎁
Redeem your accumulated points for vouchers. Select your voucher on the loyalty page, exchange it for a promo code, and then use the code.
when paying.
Access the VIP Club 👑
Our VIP program rewards you more based on your purchases over the current year. Climb the tiers and unlock special rewards at each milestone, which you can use on future orders.
👯 Mez'amis Landing from 150 euros of purchase: + 50 points on your child's birthday
❤️ Mez'amours Landing from 300 euros of purchase: 10 euro voucher for your child's birthday (valid for 3 months from 40 euros of purchase)
❤️🔥 Mez'addiction level from 600 euros of purchase:
Join us now by creating an account!
To enjoy benefits and earn points, simply create your account. If you already have an account, simply log in to get started.
How do I sign up for the loyalty program?
To register, go to the "My Account" section of our website, where you can create an account. The loyalty account and the customer account are one and the same.
I already have an account with you, how do I log in to my loyalty account?
If you already have an account, log in to your existing account to activate your participation in the loyalty program.
How do I find out my points balance?
Check your points balance in the "My Account" section or directly on the dedicated loyalty page to see your current total.
How can I collect points?
You can accumulate points through purchases (1 euro = 1 point) and missions.
Can I transfer my points to another account?
You cannot transfer points to another account. Points cannot not be transferred, sold, or combined with any other account.
Do points expire?
Points have no expiration date.
Can points be redeemed for cash?
Points can only be redeemed for rewards
How does loyalty work? Every euro spent on our products earns you points, which are added to your account after purchase.
What missions can I complete to earn bonus points?
You can increase your points balance by completing various missions, such as following our Instagram account, leaving a review on Avis Vérifiés, or sharing a photo with us... Discover all our missions by here
Are bonus points credited immediately after completing a mission?
Some points, especially those obtained through missions that require our verification, may take a little time to be credited to your account. We thank you for your patience.
How can I be informed about new missions?
We will keep you informed as soon as a new mission becomes available!
How can I use my accumulated points?
You can redeem your points for rewards by selecting the desired option on the loyalty page and using the corresponding code on your next purchase.
Can rewards be combined with promotional offers?
Rewards earned cannot be combined with other offers promotional.
How long are my rewards valid for?
The expiration date is specified on each reward.
What is the VIP Program and how do I access it?
The VIP program further rewards your purchases made in the current year by giving you access to higher tiers and offering you exclusive rewards with each new purchase level reached.
How are the VIP Program tiers structured?
Specific details of the rewards available at each tier are available on the loyalty page.
How do I know when I'm moving up in the VIP Program?
We will notify you as soon as you are promoted to the next level
